Legal
Privacy Policy
Last updated: March 31, 2026
Send Me a Pro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect includes:
Personal Data
Personally identifiable information, such as your name, email address, telephone number, and home address, that you voluntarily give us when you request an estimate, book a service, create an account, or contact us.
Derivative Data
Information our servers automatically collect when you access the site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the site.
Financial Data
Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase services. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, Stripe, and you are encouraged to review their privacy policy at stripe.com/privacy.
Mobile Device Data
Device information such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the site from a mobile device.
2. Use of Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:
- Create and manage your account
- Process and fulfill service requests and bookings
- Send you a confirmation email when you submit a service request
- Email you regarding your account or service appointments
- Send you promotional communications, if you have opted in to receive them
- Respond to customer service requests and support needs
- Monitor and analyze usage and trends to improve your experience
- Notify you of updates to our services
- Prevent fraudulent transactions and monitor against theft
- Comply with legal and regulatory requirements
3. Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
Service Providers
We may share your information with third parties that perform services for us or on our behalf, including service professionals (pros) who fulfill your service requests, payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Business Transfers
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Legal Requirements
We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
Franchise Locations
Send Me a Pro operates as a franchise system. Your information may be shared with the independently owned and operated franchise location serving your area in order to fulfill your service request.
4. Tracking Technologies
We may use cookies, web beacons, tracking pixels, and other tracking technologies to help customize the site and improve your experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site.
5. Third-Party Websites
The site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information.
6. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
7. Policy for Children
We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.
8. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete the personal information we hold about you. To exercise these rights, please contact us at the information below. We will respond to your request within a reasonable timeframe.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at: